Customer Service & FAQ
- Shipping & Delivery
- Privacy
- Security
- Returns & Exchanges
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Deleting Your Account
- Rewards
- Contact Us
- Suggest a product
General FAQ
- How do I enter a Discount Code of a coupon ?
- How are the products packaged for shipping?
- What if I am not home when my order is delivered?
- Is my order insured in case an item breaks during the transport?
- Can I use my shipping coupon?
- Do I get a confirmation email?
- Can I cancel or change an online order?
- Gift message - how do I include one on an order?
- Do you ship to my state?
- How long will it take to receive my online order?
- Who is Itamall ?
- Who is www.madeinitalywine.com ?
- What if your information changes?
- Where do I go with questions?
- Where is your information stored?
- Shipping & Delivery
- Shipping Options
- Standard: Most cost effective and best when you're not in a hurry or if you're shipping to a work address. Please consider that an adult of 21 years or older will have to sign for delivery of packages containing alcohol beverages. UPS or Fedex Ground or other authorized carriers of wine, depending on your address.
- Evening: (5pm-8pm, Tue-Sat): Best when you or your gift recipients are not home during the day to sign for delivery. Fedex Ground Residential, additional fee.
- By appointment morning (9am-3pm, Tue-Sat): Select arrival date and carrier will call you to schedule delivery time in the morning at the phone number you enter in shipping information. Phone number can be edited at final stage of checkout. Additional fee.
- By appointment night (9am-8pm, Tue-Sat): Select arrival date and carrier will call you to schedule delivery time at the phone number you enter in shipping information. Phone number can be edited at final stage of checkout. Ground Residential, additional fee.
- Shipping Exceptions:
- During summer months, shipping and handling charges may be slightly higher for wine shipments to cover rapid delivery to minimize the chance of heat damage. This additional cost would be reflected in the shopping cart at checkout.
- Select merchandise may require additional shipping charges which will be reflected at checkout.
- Privacy
- Information Collection and Use
- MadeInItalyMall is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. MadeInItalyMall collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you'll find valuable. You may also access the personal information you have submitted to MadeInItalyMall by selecting “Your Profile” and editing the information as it exists in our system currently.
- Registration
- No registration is required in order to use this website, though a user must create an account prior to completing any purchase. We encourage users to register in order to access all product details. Users are required to provide their name, date of birth, email address, zip code. This information is necessary in order for us to contact users about services on our site for which they have expressed interest. It is optional for the user to provide a phone number, but we encourage you to do so in order to have an alternate means of contact regarding an order.
- Tell A Friend
- If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. MadeInItalyMall stores this information unless your friend unsubscribe from the service using the unsubscribe link of any message sent by MadeInItalyMall.
- Writing Reviews
- If you choose to Write a Review on this Web site, you should be aware that we encourage not to add any personally identifiable information, which can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these reviews.
- Gift Recipients
- We collect contact information, such as name, shipping address and phone number, for gift recipients to ensure correct gift delivery. We do not sell, share or rent any contact information for gift recipients with third parties. We do not sell or rent any personally identifiable information that you provide to us regarding gift recipients, but they may receive offers from us highlighting new features, new products and services and special offers we think they will find of interest. Also we may send marketing offers to gift recipients on behalf of ourselves and our business partners. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related mailings from us.
- Cookies
- A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
- Log Files
- We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites.
- Sharing
- We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. MadeInItalyMall uses an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy at MadeInItalyMall, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.
- Legal Disclaimer
- We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
- Links
- This web site contains links to other sites. Please be aware that MadeInItalyMall is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
- Emails
- If a user wishes to subscribe to our emails we ask for contact information such as name and email address. We may use your personal information for purposes other than sending you promotional materials. For example, we may use your information to complete transactions requested by you, or to send you administrative communications about any account you may have with us or about future changes to this Privacy Policy. If at any time you should wish to unsubscribe, please complete the questionare located within customer care. You may also unsubscribe from promotional emails by emailing us at privacy.policy@madeinitalymall.com.
- Surveys & Contests
- Our site requests information from users via surveys and contests. Participation in surveys and contests is voluntary and the user can choose to disclose information or not. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. This information may be used for marketing opportunities by MadeInItalyMall if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.
- Ordering
- MadeInItalyMall order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes to verify that the customer is of legal age, and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is securely treated and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances.
- Payment, Pricing & Promotions
- Viewing Orders Since we keep track of the whole order process, you can access to the actual status of your order process. To access this data, you need to log-in into your account at MadeInItalyMall. It's easy to manage your orders through your account, at any time. You can check your open orders status, and update orders you just submitted before it ships out. Afterward, MadeInItalyMall staff updates your orders status as this reaches a new processing phase until it ships out. You'll receive your order status and tracking number by e-mail. Through your account you can view your orders history and more. Simply click My Account on top of this page to access or sign-up into your account.
- Updating Account Information
- To update your account information, go to My Account and login using your ID (or email) and password to access Your Account panel, then select the area to update
- Deleting Your Account
- To delete your account, go to My Account and login using your ID (or email) and password to access Your Account panel, then click on Customer Service on the left of your panel, create a new ticket selecting the Account Removal department. Any Title or Message you'll write, the removal process will start once you'll submit your ticket to the Account Removal Department. You may be required to confirm the removal.
- Rewards
- MadeInItalyMall offers GRANDE membership (GRANDE from the Italian means BIG or GREAT in english), a club with great privileges for its members. Join GRANDE today to start saving on any MadeInItalyMall purchases. With the GRANDE membership, you'll be also invited to attend our Virtual Italian Events. As long as your membership in GRANDE is still valid, your rewards account will continue to grow as you make purchases. Use your rewards with other discounts and coupons for a great deal. Save money on your shopping at MadeInItalyMall. Read more about MadeInItalyMall GRANDE Membership Program
- Security
- When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted with the best encryption software in the industry - SSL (Secure Socket Layers) provided by VeriSign, the premier encryption Software Company available today. On a secure page such as our order form, the lock icon on the bottom of Web browsers' switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing. We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only managers who need the information to perform a specific job (for example, a Customer Care representative) are granted access to personally identifiable information, and are required to lock their station when they leave their station.
- All employees and managers are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our managers are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment. If you have any questions about the security at our website, you can send an email to: policy@MadeInItalyMall.com. Changes in this Privacy Statement If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. YOUR CALIFORNIA PRIVACY RIGHTS Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of MadeInItalyMall who are California residents to request certain information regarding its disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send an e-mail to policy@madeinitalymall.com or write us at: MADEINITALYMALL Legal Office 7545 Irvine Center Drive, Ste 200 Irvine, California 92618 USA. Read more about MadeInItalyMall Security Program and Measures
Payment Options
Credit Cards
MadeInItalyMall accepts Visa, MasterCard, Discover, and American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make at MadeInItalyMall.com will be 100% secure. Moreover, since we do not store credit card information on our secure server, we assure our registered customers with the highest level of security. Learn more about our security. If you prefer to call for placing your order, please contact our customer service.
Credit Card charging
MadeInItalyMall will charge your credit card once the items are located in stock and the billing information as well as the receiving address are verified. You will not be charged for any item until it is ready to ship out. (unless purchasing a made-to-order item)
Payment by check
Simply shop as you would by doing a regular on-line order then select the payment by check option. The system will ask you to follow a dedicated checkout process which will automatically generate an instruction set for your order. The Payment by check option may delay the payment approval and so the shipping process by few days.
PayPal
We do not accept PayPal payment at this time. Please contact our customer service since we are in the process of activating this payment option. Please consider that PayPal payment requires you to have a PayPal account.
General FAQ
All our items are packed and shipped according to the industry standard and our carrier requirements.
If you believe not to be at home during day time, we recommend you to ship to your business address items that require signature (high value items) and adult signature (wine, all alcohol items). You can require for evening shipping, which may be charged with additional cost on your shipping cost. Please contact our Customer Service though e-mail to check if your item is eligeable for FREE evening delivery.
Many items are typically insured during their transportation. Once the item is delivered, you may want to take picture of the external package if big damage is already visible on the outside package. Our fragile items are packed to resist the worst shipping condition according to the industry standard. If you should receive a broken item, please contact us within 24 hours from its delivery: you can send us a simple e-mail or text message (at our phone number on the home page) anytime.
From time to tiem we send coupons to our customers. Please check your coupon terms and condition. Eligeable coupons are accepted for courtesy free or special rate shipping as reported by the coupon.
We send message for your order, your credi card purchase (this message is provided by our Credit Card Operator), your shipped items, and additional notes if needed. Whenever you experience lack of information from us, we will appreciate your suggestion and comments that you can send us through e-mail, text, and ticket (using Customer Service in My Account). Since we would like to offer you a confortable and pleasant online shopping experience we will welcome your message and reward it with special coupons.
In MyAccount you can perform any action about your order. Do not hesitate to contact us to verify cancellation and or change of your order. We will strive to change your order according to your requeste, whenever it will be feasible.
You can add a GIFT MESSAGE to your order while entering your order, before entering your credit card information. We add a nice envelope with inside your message written with some hand style fonts.
We are including new countries to our shipping destination. We ships in the USA almost everywhere. However some items cannot be shipped by law in some States of the USA. Please contact us to check if we ship to your state and your country.
You order is typically processed within 24 hours. Afterward the carrier may take from 1 to 7 business days to perform the delivery, according to the shipping method selected. For international destination, the delivery may take longer due to the Customs & Duty procedure while the item is imported inthe destination country.
Itamall is a shortcut for MADEINITALYMALL. You can type www.itamall.com to go straight to www.madeinitalymall.com
www.madeinitalywine.com is a wine business department belonging to MADEINITALYMALL
You can visit My Account at www.MADEINITALYMALL.com to change any of the personal information we have gathered.
Send us an email at support@MADEINITALYMALL.com , or write us at MADEINITALYMALL Inc., 7545 Irvine Center Drive, Suite 200, Irvine, California, 92618.
MADEINITALYMALL primarily operates in California. But given the expansive nature of the Internet and our programs, we may store your data in numerous very secure locations around the United States. We want you to consent to how we use your information.
Regardless that you're logged in or not, the Discount Code of any eligible coupon requires the following steps:
